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Shipments and returns
Shipping Instructions:
"Dear customer, we attach great importance to the delivery of your order. Once you successfully place an order, we will review and process the order within 24 hours.
Usually, we will arrange the shipment of the goods within 48 hours after the order is confirmed. After shipment, you will receive an email containing the logistics order number and the query link, so that you can track the transportation status of the package at any time.
We will carefully pack your goods to ensure that they are intact during transportation. At the same time, we cooperate with many internationally renowned logistics companies (DHL, FEDEX...) to deliver the goods to you as quickly as possible. The estimated delivery time will vary depending on your delivery address, generally around 7-15 working days.
However, in the event of force majeure such as customs inspection, there may be a slight delay. We will communicate with you in time and update the logistics information."
"Dear customer, after you place an order, we will quickly prepare the goods for you. 3 days after the preparation is completed The goods will be shipped from our warehouse within 1 working day. We will choose the most appropriate logistics method to ensure the safe and efficient transportation of goods. During the transportation process, we will monitor the logistics status in real time. If there is any abnormality, we will take immediate measures and notify you. We strive to let you receive your favorite products as soon as possible. Under normal circumstances, you are expected to receive the package within 10-20 days. "
Refund instructions:
"If you are not satisfied with the purchased goods, if the goods have not been shipped, you can contact our customer service within 12 hours after placing the order to apply for a refund.
We will process it immediately and the refund will be returned to your original payment account within 3-5 working days.
If the goods have been shipped, when you receive the package and find quality problems, please contact us within 7 days after receiving the goods and provide relevant photo evidence.
We will evaluate the situation and, if the refund conditions are met, we will process the refund for you within 5 working days after you send the goods back and we receive the return. "
"Hello customer, we have a clear process for refunds. If you want to cancel the order for personal reasons and the goods have not been shipped, you can cancel the order within 24 hours after placing the order. If you apply for a refund within 14 hours, we will refund your money in full and the refund will be completed within one week.
If the goods are lost or damaged during transportation, we will verify with the logistics party and refund or re-ship for you after confirmation. The specific method will be determined according to your needs. The refund time will also be completed within 5 working days after the logistics verification. "
Safety guarantee:
"We provide comprehensive security for your shopping.
In the payment process, we use industry-leading encryption technology to strictly protect your payment information, so that every transaction is safe and reliable. In terms of commodity transportation, we cooperate with a professional international logistics team, who have perfect security measures and cargo tracking systems to ensure that your goods can arrive safely.
At the same time, our customer service team is online 24/7, ready to solve any problems encountered during the shopping process for you at any time and fully protect your rights and interests. "
"Dear customer, we attach great importance to your shopping safety. Our website has multiple firewalls and security protection mechanisms to prevent your personal information from being leaked. For goods, we will conduct strict quality inspections before shipment to ensure that you receive qualified products. During transportation, the logistics party will properly keep the package. If you encounter any security-related issues, please feel free to contact us and we will handle it for you as soon as possible so that you can shop with peace of mind.
